Joyned | Privacy Policy

1 Introduction

This privacy policy is provided by Joyned Ltd (trading as Joyned), a company registered in England and Wales under company number 12631707 with registered office Unit 1, Ground Floor, Riverside Business Centre, Shoreham-By-Sea, West Sussex, BN43 6RE, United Kingdom ('we', 'our' or 'us') and applies with respect to processing of personal data in relation to the use of our mobile applications available on the Apple iOS Store and the Google Play Store, our website and our associated services (Services).

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data ).

It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).

This privacy policy only applies where we act as a controller with respect to the processing of personal data, meaning we decide how and for what purposes the data is used. This privacy policy does not apply where we act, on behalf of another person, as a processor.

We act as a processor, on behalf of our relevant customer, when: (a) using message content that users post to the Services (including messages and posted files) and data regarding the membership of the customer's community groups ; and (b) archiving records of relevant user account data on behalf of the customer, maintaining those archives and sharing those archives with the customer.

For information about a Joyned customer's use of this data and your legal rights with respect to this data, see the relevant customer's privacy policy.

If you do not agree with this privacy policy, then do not access or use our Services, website or any other aspect of our business.

2 What This Policy Applies To

This privacy policy relates to your use of the Services only.

The Services may link to or rely on other apps, websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with Services. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. For more information see the section 'Who we share your personal data with' below.

3 Information We Collect and Receive

We will collect and receive information through operating the Services and websites, and through other interactions with us.

Category of data	In more detail
Identify and account data you input into the Services	Your name and email address Your account details, such as username and password Your phone number Profile picture Billing information (for Customers only)
Data collected when you use specific functions in the Services	Data you store online with us using the Services including your usage history or preferences (while such data may not always be personal data as defined at law in all cases we will assume it is and treat it in accordance with this policy as if it were)
Data collected when you permit the collection of location data	Details of your location with a high degree of precision, see the section 'Location services/data' below
Other data the Services collects automatically when you use it	Your activities on, and use of, the Services which reveal your preferences, interests or manner of use of the Services and the times of use Authorisation keys that enable the service to connect to third parties on their behalf Crash logs Your device type, IMEA numbers, MAC address of networks, other unique device identification, device operating system, mobile network information, app version number, storage usage, data usage, time zone settings
Other information you may provide to us	Information you may provide to us if you request support or otherwise communicate with us

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If you do not provide personal data we ask for where it is required, including the geo-localisation services, it may prevent us from providing services and/or the Services to you.

We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below.

4 No Sensitive Data

We do not handle sensitive personal data (also known as special category data) in our capacity as a controller.

5 Location Services/Data

If you use the "find organisations near me" functionality, the Services will request your consent to use location services to precisely identify your location. We require access to that data in order to provide you with the "find organisations near me" functionality.

If you consent to use location services, the permission will only be used for the search action you take on that particular screen. The location services are not used in every session (unless you provide your consent in each instance), or whilst the Services are in the background.

If you do not provide your consent, you may use the Services but that will mean the "find organisations near me" feature on the Services will not be available. To withdraw your consent at any time you can turn off the localisation permissions for our app on your device.

The location services in the Services will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by turning your device's location on "off" using the device's settings app. When you allow your device to use location services/data, data will also be collected by Google in accordance with their privacy policy.

We exert no control over Google's privacy policy and we therefore recommend that you consult their privacy policy for further information on how Google protect personal data please visit their site - https://policies.google.com/privacy?hl=en-US . For more information see the section 'Who we share your personal data with' below.

6 How Your Personal Data is Collected

We collect personal data from you directly when you sign up to the Services, contact us directly or reach out to us via social media, make submissions via the Services when a forum element is available, or indirectly, such as your activity while using the Services.

7 How and Why We Use Your Personal Data

Under data protection law, we can only use your personal data if we have a proper reason, e.g.:

where you have given consent
to comply with our legal and regulatory obligations
for the performance of a contract with you or to take steps at your request before entering into a contract, or
for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see 'How to contact us' below).

We use your personal data to operate our Services, websites and business. The table below explains this in detail.

What we use your personal data for	Our reasons
Create and manage your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing services and/or the functionalities of the Services to you	Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Terms and Conditions of Use which apply to the Services)
To communicate with you by responding to your requests, comments and questions	For our legitimate interests or those of a third party, i.e., to provide the best service to you
To enforce legal rights or defend or undertake legal proceedings	Depending on the circumstances: to comply with our legal and regulatory obligations in other cases, for our legitimate interests or those of a third party, i.e. to protect our business, interests and rights or those of others
Communications with you not related to marketing, including about changes to our terms or policies or changes to the Services or service or other important notices	Depending on the circumstances: to comply with our legal and regulatory obligations in other cases, for our legitimate interests or those of a third party, i.e., to provide the best service to you
Protect the security of systems and data	To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Operational reasons, such as improving efficiency, training, and quality control or to provide support to you	For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you
Statistical analysis to help us manage our business, e.g., in relation to our performance, customer base, app and functionalities and offerings or other efficiency measures	For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you and improve and develop our app
Updating and enhancing user records	Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Customer Subscription Agreement and/or the User Terms and Conditions which apply to the Services) to comply with our legal and regulatory obligations where neither of the above apply, for our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about their accounts and new products or functionalities related to the Services and our services
Billing, account management and other administrative matters	Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Customer Subscription Agreement and/or the User Terms and Conditions which apply to the Services) for our legitimate interests, i.e. to facilitate the effective provisions and administration of the Services
To comply with our legal and regulatory obligations	To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary
To comply with our legal and regulatory obligations	in other cases, for our legitimate interests or those of a third party, i.e., to protect, realise or grow the value in our business and assets

We may also use your personal information to comply with our legal and regulatory obligations.

See 'How we share and disclose information' for further information on the steps we will take to protect your personal data where we need to share it with others.

8 Marketing

We intend to send you email marketing to inform you of our services such as promotions.

We will always ask you for your consent before doing sending you marketing communications, except where you have explicitly opted-in to receiving email marketing from us in the past or except where you were given the option to opt-out of email marketing when you initially signed up for your account with us and you did not do so.

You will have the right to opt out of receiving marketing communications at any time by:

contacting us at enquiries@joynedapp.com

using the 'unsubscribe' link included in all marketing emails you may receive from us

We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.

For more information on your right to object at any time to your personal data being used for marketing purposes, see 'Your rights' below.

9 How We Share and Disclose Information

We routinely share personal data with service providers we use to help us run our business or provide the services or functionalities in the Services, including developers and cloud storage providers. We exert no control over Google's privacy policy and we therefore recommend that you consult their privacy policy for further information on how Google protect personal data - https://policies.google.com/privacy?hl=en-US

We only allow service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above may occasionally also need to share your personal data with:

external auditors, e.g. in relation to the audit of our accounts and our company —the recipient of the information will be bound by confidentiality obligations
professional advisors (such as lawyers and other advisors)—the recipient of the information will be bound by confidentiality obligations
law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.

If you would like more information about who we share our data with and why, please contact us (see 'How to contact us' below).

We will not share your personal data with any other third party.

10 How Long Your Personal Data Will be Kept

We will keep information pertaining to you for as long as you have an active account with us and for a period of up to 7 years thereafter to comply with any accounting or legal obligations including in the event of the pursuit or defence of legal claims.

Following the end of the of the aforementioned retention period, we will delete or anonymise your personal data.

11 Community Spaces Provided by a Customer - Notice to Users

If you join a workspace provided by a Customer, that Customer can:

Control and administer your Community Space and account, including controlling privacy-related settings of the workspace.
Access and process your data, including the contents of your communications and files associated with your account.

12 Transferring Your Personal Data Out of the UK

We may transfer your personal data to countries which are located outside the United Kingdom (UK) and European Economic Area (EEA). Where we transfer your personal data outside of the UK and the EEA, we will only do so for the purposes mentioned in this Policy and any contract that we have entered into with you.

Countries outside of the UK and the EEA do not have the same data protection laws as the UK and EEA. Therefore, when making such a transfer of data, we will always rely on a safeguard mechanism under the UK GDPR and the EU GDPR, whichever is applicable. We will only transfer your personal data to a country which the European Commission or the UK authorities have given a formal adequacy decision/regulation that confirms this third-country provides an adequate level of data protection similar to those which apply in the UK and EEA. If the third-country does not have an adequacy decision awarded to it, any transfer of your personal information will be subject to entering into the European Commission's Standard Contractual Clauses (the SCCs) which are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal data.

Transfers of personal data from the UK to the EEA shall be done on the basis of the adequacy regulation awarded to the European Union by the UK pursuant to the withdrawal of the UK from the European Union. Transfers of personal data from the EEA to the UK shall be done either on the basis of an adequacy decision awarded by the European Commission to the UK, and notwithstanding this, by entering into the SCCs for any such transfers of personal data.

If you would like further information, please contact us using the details provided at the end of this Policy. We will not otherwise transfer your personal data outside of the UK and the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

13 Your Rights

You generally have the following rights, which you can usually exercise free of charge. For more information regarding these rights, please visit the ICO website here .

Access to a copy of your personal data	The right to be provided with a copy of your personal data.
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data.
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations.
Restriction of use	The right to require us to restrict processing of your personal data—in certain circumstances, e.g., if you contest the accuracy of the data.
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations.
To object to use	at any time to your personal data being processed for direct marketing (including profiling); in certain other situations to our continued processing of your personal data, e.g., processing carried out for the purpose of our legitimate interests.
Not to be subject to automated individual decision-making	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.
The right to lodge a complaint with a supervisory authority	If you have any complaints about the way we process your personal data we would appreciate it if you brought it to our attention first so we can try to resolve it for you. However, you do have the right to lodge a complaint with a supervisory authority in the country in which you are resident, where you work or where any alleged infringement of data protection laws occurred.

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see 'How to contact us' below). You may also find it helpful to refer to the guidance from the UK's Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please email , call or write to us — see below: 'How to contact us'. When contacting us please:

provide enough information to identify yourself (e.g., your full name and email address) and any additional identity information we may reasonably request from you, and
let us know which right(s) you want to exercise and the information to which your request relates

14 Age Limitations

We do not allow use of our Services by anyone younger than 13 years of age, or under the age of digital consent in your country, to the extent prohibited by applicable law. We do not knowingly collect personal data online from children under the age of 13. If a child under the age of 13 has unlawfully provided us with personal data, we ask that you please contact us and we will take steps to delete such information. Please see the 'How to contact us' below for our contact information.

15 Keeping Your Personal Data Secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org . Get Safe Online is supported by HM Government and leading businesses.

16 How to Complain

Please contact us if you have any queries or concerns about our use of your information (see below 'How to contact us'). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner.

The Information Commissioner can be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.

17 Changes to This Privacy Policy

We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the Services or by other means, such as email.

18 How to Contact Us

You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.

Our contact details are shown below:

enquiries@joynedapp.com
Privacy Officer, Joyned Ltd, Unit 1, Ground Floor, Riverside Business Centre, Shoreham-By-Sea, West Sussex, BN43 6RE, United Kingdom.